All items purchased from ellabee.de can be returned free of charge. If you want to revoke your contract declaration, you have the following two options:
1. Declaration of revocation in writing or by telephone
Your declaration of revocation must be made in writing within 14 days of delivery, e.g. by e-mail, fax, post or by telephone to us. We recommend that you use our sample form for this purpose. Afterwards, please return the goods to us within 14 days.
2. Declaration of revocation by return
Your declaration of revocation takes place within 14 days after delivery of the goods. You can return all items that you have purchased in the online shop to ellabee, Denninger Straße 46, 81679 Munich within 14 days free of charge and without giving a reason.
Please note the following when returning goods:
- All returned items are in perfect condition.
- Labels have not been removed.
- The return takes place in one shipment. If you want to return several items, they must be sent back to ellabee.de in a single shipment.
- The return is made with the shipping service provider through which the package was delivered.
We are only able to accept returns that meet all of the above conditions. Shipping costs in the event of a return will not be reimbursed.
refund of the purchase price
Please note that 10 to 14 days can pass between the receipt of your return and the refund of the purchase price. After we have received your return, we will inform you by e-mail about the credit to be made.
If the recipient of the items specified in the order does not match the buyer of the goods, the amount debited will always be refunded to the buyer and card or account holder.
The refund will be made in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.
RETURNS ONLY FROM THE RESPECTIVE DELIVERY COUNTRY
Please note that we can only accept returns from the respective delivery country. For example, if the delivery was sent to Germany, the return may only be initiated from Germany.